Outsourcing 201: On Managing Outsourced Remote Teams
Do you have considerable one-time tasks but recruiting more full-time employees is not an option? If so then externalizing your work is the best bet. But there is a catch. Managing outsourced offshore teams at different locations is different as compared to managing in-house teams. We come across problems like communication gaps, clashes of time zones, and cultures. To deal with these challenges effectively, we have assorted these smart tips for successful digital business outsourcing.
The first failproof tip, employ people who can manage themselves. Since you need the right people for your business and teamwork is critical to a booming business. You can assess a company with small projects before handing over a big one. A workaround for this step of hiring is to approach outsourcing experts like Thinkalize Global who have already recruited the right individuals with the right mindset.
Smart work is what matters and it certainly pays off while outsourcing digital tasks. Consequently, time spent shouldn’t be considered. And to track the amount of work being done by your outsourced team, have daily follow-ups and divide tasks into chunks instead of setting big goals.
Stay engaged with your offshore remote team with emails, messages, and voice notes. In fact, have daily face-to-face interactions. Furthermore, conversate to build a non-work relationship. These connections matter to the employees so they do not feel left out.
Ideal project managers mentor more than manage. This coaching and tutoring encourages team development, hence promoting leadership within the unit. Online coaching websites like Lynda, Skillshare, and Pluralsight are low-priced and provide premium courses taught by industry professionals. Giving your remote teams access to such services is necessary for a learning environment.
Mere chatting tools like WhatsApp & Skype are unprofessional for office usage. Project Management software like slack is multipurpose swiss-knives. They have a knowledge base, easy-to-navigate interface, 3rd party app integration, file sharing in different formats and sizes, better message filtering, and separate workplaces for different departments.
You may offend someone without knowing. So have a know-how of your outsourced team’s culture. This also helps in mutually connect with them.
Mention employees (doing extra-effort) and their remarkable work during meetings and discussions. Also reward them with bonuses. This recognition is essential to a healthy offshore working environment.
To ensure that your outsourced digital business runs properly critique your outsourced staff. Reviewing your virtual assistant’s performance ensures the benchmarks set are met and the remote workers stay on track this way.